hi31 Terms and Conditions

General Introduction and Applicability

hi31 (hereinafter referred to as "Platform", "we", or "hi31") is an online gaming service provider. When you use hi31's website, mobile version, or any related service, you are automatically considered to have agreed to these terms and conditions.

These terms form a legally binding agreement. hi31 reserves the right to modify these terms at any time with prior notice. Continued use of the platform after any change means you have accepted the revised terms.

Account Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years old to use hi31's services. Only those aged 21 or above are permitted to open an account and play games on this platform. This service is strictly prohibited for minors.

2.2 One Account Policy

Each user may operate only one account. Attempting to open multiple accounts will result in all accounts being suspended or cancelled, and any deposited balance may be forfeited.

2.3 Obligation to Provide Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false or misleading information may result in account cancellation. hi31 may request additional documents at any time to complete the identity verification (KYC) process.

2.4 Account Security

You are solely responsible for keeping your account password and login details completely confidential. Allowing any third party to use your account is strictly prohibited. It is your responsibility to notify our support team immediately of any unauthorized access.

Deposit, Withdrawal and Payment Policy

3.1 Deposit Rules

The minimum deposit amount at hi31 is ৳100 (one hundred taka). hi31 currently accepts the following payment methods:

• bKash
• Nagad
• Rocket

All deposit transactions are completed in Bangladeshi Taka (BDT / ৳). No additional charges apply for deposits, however your payment provider may charge a separate fee.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500 (five hundred taka). Approved withdrawals are generally processed within 1 hour. Withdrawals will only be made to the same payment method used for the deposit.

3.3 Identity Verification

hi31 may verify your identity before processing a withdrawal. Withdrawals may be held until verification is complete. This is a required step to prevent fraudulent activity and protect users.

3.4 Failed Transactions

If a deposit or withdrawal fails for any reason, please contact our 24/7 live chat support immediately. hi31 will not be liable for losses caused by failed transactions if the failure is due to a third-party payment provider.

Bonus and Promotion Policy

4.1 Welcome Bonus

New members at hi31 receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. This bonus is applicable once per user.

4.2 Wagering Requirements

Wagering requirements apply to all bonuses. The wagering requirement for the welcome bonus is 15 times (15x). This means you must wager 15 times the bonus amount before you can make a withdrawal.

4.3 Bonus Terms

• Bonuses will only be credited to fully verified accounts.
• Bonus balance cannot be withdrawn directly — wagering must be completed first.
• Multiple bonuses cannot be claimed from the same IP address or the same device.
• hi31 reserves the right to change, suspend, or cancel any bonus offer.
• Attempting to claim a bonus through fraudulent means will result in account cancellation.

4.4 VIP Program

hi31's VIP program has three tiers: Bronze, Silver, and Gold. You can advance to higher tiers through regular play. Bronze tier offers up to 0.3% weekly cashback, Silver offers 0.5%, and Gold offers 0.8% weekly cashback. hi31 determines the cashback amounts and details of other VIP benefits.

Prohibited Activities

The following activities are strictly prohibited on the hi31 platform and may result in account cancellation and balance forfeiture:

• Operating an account using another person's identity.
• Opening or operating multiple accounts.
• Using any software, bot, script, or automated method to gain an unfair advantage.
• Using the platform for money laundering purposes.
• Manipulating bonuses or promotions or gaining benefits through unethical means.
• Attempting to breach the platform's security systems.
• Harassing, threatening, or behaving abusively toward other users.
• Concealing your identity by providing false or incomplete information.

Gaming Rules

6.1 General Gaming Policy

All games operated on hi31 are conducted in a fair and transparent manner. Game outcomes are determined using Random Number Generator (RNG) technology. hi31 is committed to ensuring fair play.

6.2 Technical Issues

Game results completed due to a technical error or system failure may be considered void. In such cases, the wagered amount will be refunded. Claims for potential winnings resulting from a technical issue will not be accepted.

6.3 Game Providers

hi31 works with various reputable game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. Each game provider's own rules may apply.

Responsible Gaming

hi31 takes responsible gaming very seriously. We believe gaming is for entertainment, not addiction.

7.1 Self-Limitation Features

Users can set their own deposit, wagering, or session time limits. This feature is provided to promote responsible gaming. For more details, visit our Responsible Gaming page.

7.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can contact our support team to request a temporary or permanent account closure.

7.3 Minor Protection

hi31 strongly supports keeping minors away from gaming. Use of the platform by anyone under 21 years of age is strictly prohibited. Parents and guardians are advised to monitor their children's internet use.

Privacy and Data Protection

hi31 gives the highest priority to the privacy of users' personal information. Our platform uses SSL encryption technology to keep all data secure.

For details on how your personal information is collected, stored, and used, please read our Privacy Policy page. By registering, you also consent to the terms of our privacy policy.

hi31 will never sell your personal information to third parties. However, information may be provided to authorities where legally required for the operation of the service.

Limitation of Liability

hi31 provides its services on an "as is" basis. We do not guarantee that the service will always be available without interruption. hi31 will not be liable in the following situations:

• If a game or transaction is interrupted due to an internet connection failure.
• For issues caused by a software error from a third-party game provider.
• If you experience difficulty using the service due to a problem with your device or browser.
• For losses resulting from sharing your account details with a third party.
• In the event of an unforeseen natural disaster or force majeure situation.

hi31's maximum financial liability is limited to the total amount deposited by the user during any given period.

Account Closure and Suspension

10.1 Closure by hi31

hi31 reserves the right to suspend or cancel any account without prior notice in the following circumstances:

• Violation of these terms and conditions.
• Evidence of fraudulent activity is found.
• Failure to complete identity verification or providing false information.
• On the instruction of a law enforcement agency.

10.2 Closure by the User

You may contact our support team at any time to request closure of your account. It is advised that you withdraw any available balance before closing your account.

Dispute Resolution and Contact

11.1 Complaints Process

If you have a dispute or complaint, please first contact our 24/7 live chat support or reach us by email at: [email protected]. We take all complaints seriously and will try to resolve them as quickly as possible.

11.2 Resolution Process

For dispute resolution, both parties will first attempt to reach a solution through direct discussion. hi31's final decision will be considered binding, however the user may exercise their legal rights.

11.3 Contact Methods

Please use the following methods to contact hi31:

• Live Chat: Direct support in Bengali is available 24/7.
• Email: [email protected]

hi31 does not have a phone number or WhatsApp support. Please use the contact methods listed above.

Amendments and Final Provisions

hi31 reserves the right to amend these terms and conditions at any time. Users will be notified in advance of any significant changes. Continued use of the platform after revised terms are published will be considered automatic acceptance of the new terms.

If any part of this agreement is found to be legally unenforceable, the remaining parts will remain fully in effect. These terms constitute the entire agreement between hi31 and the user and supersede all previous oral or written agreements.