hi31's Privacy Policy
How your personal information is collected, stored, and protected — hi31 explains with full transparency.
Introduction and Applicability
hi31 is an online gaming platform operated for players in Bangladesh. We take the privacy of our users' personal information very seriously. This privacy policy describes in detail what information hi31 collects, how it is used, with whom it may be shared, and what steps we take to protect your information.
This policy applies in the following situations:
- When you visit the hi31 website (https://hi31.cam).
- When you register an account on hi31.
- When you use any game or service on hi31.
- When you contact the hi31 customer support team.
- When you carry out financial transactions through hi31.
Our platform is for individuals aged 21 and above only. If you are below this age, please do not use the platform or provide any information.
What Information We Collect
Identity Information
At the time of account registration, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Username and password
- National ID number (for identity verification where applicable)
Financial Information
For processing financial transactions, we collect:
- Mobile banking number (bKash, Nagad, Rocket)
- Deposit and withdrawal history
- Transaction amounts and dates
- Payment method type
Full card numbers or bank PINs are never collected or stored.
Technical Information
Information collected automatically while using the website:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and session duration
- Cookie and local storage data
- Referral URL
Gaming Activity Information
Information related to your activity on the platform:
- Names and duration of games played
- Betting history and amounts
- Win and loss information
- Bonus usage history
- Gaming preferences and habits
How Information Is Used
hi31 uses the collected information for the following purposes:
3.1 Service Delivery and Operations
- Creating and managing accounts
- Processing financial transactions (deposits and withdrawals)
- Keeping gaming services running and improving them
- Providing bonuses and promotions
- Managing the VIP program (Bronze, Silver, Gold)
3.2 Security and Compliance
- Identity verification and age confirmation (21+)
- Prevention of fraud and money laundering
- Ensuring account security
- Implementing responsible gaming policies
- Meeting legal obligations
3.3 Customer Service
- Providing support via live chat
- Resolving issues and complaints
- Sending account-related notifications
- Technical support
3.4 Service Improvement
- Analyzing and improving user experience
- Planning new games and features
- Monitoring platform performance
- Providing personalized recommendations
Information Sharing with Third Parties
hi31 may share information with third parties in the following limited situations:
4.1 Service Providers
Necessary information is shared with technology and payment organizations that assist in operating our services. These organizations operate under strict confidentiality agreements and may use the information only for specified tasks.
4.2 Game Providers
Minimum necessary information may be shared with game developers including Pragmatic Play, JILI, PG Soft, and Spribe, which is essential for game operation. These providers follow their own privacy policies.
4.3 Legal Authorities
Information may be provided to relevant authorities in response to court orders, government directives, or legal obligations. Applicable laws and regulations are followed in such cases.
4.4 Fraud Prevention
Limited information may be shared with security organizations or partner platforms to prevent scams, fraud, or illegal activity.
Cookies and Tracking Technologies
The hi31 website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, carry out security checks, and save necessary settings. These cannot be disabled.
Functional Cookies
These cookies help remember your preferences, such as language settings and automatic login. They make your experience more convenient but can be disabled if needed.
Analytics Cookies
These cookies are used to analyze platform usage patterns and improve service quality. The information collected is completely anonymous and is not used to identify individuals.
Most cookies can be controlled or deleted by changing your browser settings. Please note, however, that disabling essential cookies may affect the proper functioning of the platform.
Data Protection Measures
hi31 uses industry-standard security technology to keep your information safe:
SSL Encryption
All data transmission is protected by 256-bit SSL encryption technology. This means your information is sent in a fully encrypted state and cannot be read by third parties.
Secure Data Storage
Stored information is kept on secured servers where unauthorized access is controlled. Additional encryption is applied at the database level.
Access Controls
Only authorized staff are granted access to user information for specific tasks. All access is logged and regularly audited.
Regular Security Reviews
Our security measures are regularly tested and updated. Technology is kept current at all times to address new threats.
Data Retention Period
hi31 retains different types of information for different periods, depending on service requirements and legal obligations:
- Account Information: Retained while the account is active and for the legally required minimum period after it is closed.
- Financial Transaction Information: Retained for the period specified under financial regulations.
- Gaming History: Retained for a defined period for responsible gaming monitoring and dispute resolution.
- Communication Logs: Records of contact with customer service are retained for quality control purposes.
- Technical Logs: Retained for a limited period for security and troubleshooting purposes.
Once the required retention period ends, information is securely deleted or fully anonymized so that individuals can no longer be identified.
Your Rights
As a user of the hi31 platform, you have the following rights over your own information:
Right of Access
You may request to know what information hi31 holds about you. We will provide a copy of that information within a reasonable time.
Right to Rectification
If your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly in your profile settings.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations or an active account relationship.
Right to Restrict Processing
You can request to limit the use of your information in specific cases. We will review this request, make a decision, and inform you.
Right to Object
If you have any objection to the use of your information for a specific purpose, you can let us know. We will consider your concern and take appropriate action.
Right to Portability
You can request your information in a structured, commonly used format so that it can be used elsewhere if needed.
To exercise any of the above rights, please contact us. After receiving your request, we will try to respond as quickly as possible.
Protection of Minors' Information
The hi31 platform is only for individuals aged 21 or above. We do not knowingly collect information from minors.
- Age is verified at the time of registration, and no one under 21 can open an account.
- If we suspect that a user is a minor, the account will be immediately suspended and the information will be deleted.
- If a parent or legal guardian believes their child has provided any information, please notify us immediately.
Protecting minors from gaming is our ethical responsibility and we are uncompromising on this matter.
Policy Changes and Updates
hi31 reserves the right to update or change this privacy policy at any time. In the event of changes, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email.
- When logging into the platform, you will be notified of policy updates as needed.
If you continue using the hi31 platform after any changes, it will be considered that you have accepted the new privacy policy. Therefore, it is recommended that you re-read the policy after any changes.
Contact Us
Privacy-Related Requests
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us. Our team is available 24/7 to provide support.
For more information, you can also visit our Terms & Conditions and Responsible Gaming pages.