hi31's Frequently Asked Questions

To open an account at hi31, you need an active mobile number, a preferred username, and a strong password. The registration process is quick and fully guided. Make sure to provide accurate information, as identity verification may be required at the time of withdrawal. If you run into any issues, contact us via live chat.

hi31 is for players aged 21 and above only. When creating an account, you must confirm that you are at least 21 years old. Accounts belonging to underage users will be closed immediately and any deposited funds will be returned. Responsible gaming is our highest priority.

No, only one account per mobile number or person is allowed at hi31. Attempting to open multiple accounts may result in all accounts being closed and bonuses being cancelled. If you are unable to access a previous account, please contact the support team for assistance.

If you have trouble logging in, first use the password reset option — a verification code will be sent to your registered mobile number. Clear your browser cache and cookies and try again. If the problem persists, contact hi31's 24/7 live chat or email us at [email protected].

Yes, the hi31 platform is fully mobile-friendly. It can be accessed on both Android and iOS devices using any modern browser. Slots, live casino, cricket betting — everything works equally well on mobile. No separate app download is required.

Deposits from bKash to hi31 are generally instant — in most cases your account balance is updated within a few minutes. Occasionally, network congestion may cause a slight delay. If it takes more than 15 minutes, contact live chat with your transaction reference number.

The minimum deposit amount at hi31 is ৳100 (for each payment method). The minimum withdrawal amount is ৳500. The same limits apply to all three methods — bKash, Nagad, and Rocket. You can start playing with small amounts, but make sure you meet the minimum balance before requesting a withdrawal.

Withdrawals from hi31 are generally completed within 1 hour. This is one of the fastest withdrawal processes in Bangladesh. After you submit a withdrawal request, our finance team verifies it and sends the funds directly to bKash, Nagad, or Rocket. This timeframe is maintained at night and on weekends as well.

hi31 does not charge any deposit or withdrawal fees on its end. However, mobile banking services (bKash, Nagad, Rocket) may apply their own service charges, as that is each provider's own policy. The full deposit amount is credited to your hi31 account.

Yes, hi31 fully supports Nagad. Just like bKash, you can deposit starting from ৳100 using Nagad. Use the correct hi31 payment number when making a deposit and keep the transaction reference. If there is an issue, share the reference number in live chat for a quick resolution.

If a withdrawal request is still being processed, cancellation may be possible in some cases, but once it has been sent it cannot be reversed. If you contact live chat as soon as possible after submitting the request, the team will try to help. Since withdrawals at hi31 are generally completed within 1 hour, reach out quickly.

To bet on BPL or any cricket match at hi31, you need to have enough balance in your account. Go to the cricket section, choose the match you want, and place your bet from the available markets (match winner, toss, total runs, etc.). Bets can be placed before the match starts as well as in-play. Please read the terms and conditions before betting.

hi31's slots section features games from top providers including PG Soft, JILI, and Pragmatic Play. To start playing, choose a game, set your bet amount, and spin. Each game has its own paytable and features. A demo mode may be available so you can practice for free.

RTP (Return to Player) is the theoretical rate at which a game returns money to players over the long term. For example, an RTP of 96% means that on average ৳96 may be returned for every ৳100 wagered (theoretically, over the long term). RTP information for each game can be found on the game provider's site or in the game's help section. A higher RTP does not guarantee short-term winnings.

Yes, hi31's live casino section features real dealers in real-time studios from top providers including Evolution Gaming and Ezugi. Baccarat, roulette, blackjack, Teen Patti — all games are played via live video connection. A high-speed internet connection will give you the best experience.

Aviator (Spribe) is a crash game. A plane takes off and the multiplier keeps increasing. You need to cash out before the plane "crashes". The longer you wait to cash out, the more you can win — but if you don't cash out before the crash, you lose your bet. Both strategy and patience are required.

When you open a new account at hi31 and make your first deposit, you receive a 200% welcome bonus of up to ৳8,000. This means if you deposit ৳1,000, you can start playing with ৳3,000 in total. To use this bonus, you may need to activate it in the promo options — contact live chat for details.

A wagering requirement is the condition that specifies how many times you must bet the bonus amount before you can withdraw it. hi31's welcome bonus has a wagering requirement of 15x. This means if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing. This is a relatively straightforward condition in the Bangladesh market.

hi31 has three VIP tiers: Bronze — up to 0.3% cashback per week; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback. You can move up to higher tiers through regular play. Each tier comes with special benefits and priority support.

hi31 periodically runs promotional offers for special occasions such as Eid, Pohela Boishakh, the BPL season, and the T20 World Cup. These offers are available for a limited time. Check the promotions page regularly or ask via live chat to stay updated on current offers.

Bonuses can be used on most slots and casino games, though some games may contribute differently toward the wagering requirement. Different conditions apply to the use of bonuses in cricket betting. For accurate information, read the bonus terms and conditions or ask via live chat.

hi31 uses SSL (Secure Socket Layer) encryption technology to keep all your personal and financial information secure. Payment information is never shared with third parties. Verified random number generators (RNG) are used in all games to ensure fair play.

Yes, hi31 provides responsible gaming tools. You can temporarily suspend your account for a set period of time (self-exclusion). To activate this feature, let the support team know via live chat or email. If you are dealing with a gaming addiction, seeking professional help is recommended.

Yes, hi31 gives players the option to set deposit limits. You can manage your budget by setting daily, weekly, or monthly deposit limits. To use this feature, contact us via live chat or at [email protected]. Play responsibly — play for entertainment, not as a source of income.

Repeatedly placing larger bets to chase losses, problems in family life or work due to gaming, and being unable to stop playing — these can be signs of addiction. In this situation, let hi31's support team know and seek professional help. hi31 always supports responsible gaming.

Yes, hi31 offers 24-hour, 7-day support in Bengali via live chat. Whether it's the middle of the night or early morning, contact live chat whenever you have an issue. Support is also available by email at [email protected]. hi31 has no phone or WhatsApp number — support is provided exclusively via live chat and email.