For those aged 21 and above only

hi31 Responsible Gaming — Fun, Safe & Controlled

hi31 believes gaming is a form of entertainment. We provide limit-setting, time-out, and support features to ensure the protection of every player.

Our Commitment

hi31 is committed to creating a safe, transparent, and enjoyable gaming environment for players in Bangladesh. Responsible gaming is not just about following rules — it means making sure your entertainment never becomes a problem.

We believe every player has the right to understand their own limits and play accordingly. That is why hi31 gives you various tools and features that you can control yourself — whenever you feel the need.

Remember: gaming is for entertainment, not a reliable way to earn money. If at any point you feel gaming is going beyond your control, hi31's support team is always here for you.

Key Benefits of Responsible Gaming

21+ Age Limit

A minimum age of 21 is required to register at hi31. Through account verification, we ensure that no minors can use our platform. This is our most important protective measure.

Deposit Limit Setting

You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, decreasing it takes effect immediately, but increasing it is subject to a specific waiting period.

Time-Out

If you feel you need a short break, use the Time-Out feature. A temporary break of 24 hours to 6 weeks is possible. During this time, you will not be able to log into your account or place bets.

Self-Exclusion

For long-term protection, you can choose self-exclusion. You can keep your account closed from 6 months up to permanently. During self-exclusion, no bonus or promotional offers will be sent to you.

24/7 Bangla Support

hi31's live chat service provides support in Bangla seven days a week, twenty-four hours a day. You can contact us at any time for gaming issues, limit setting, or mental health support.

Reviewing Your Gaming History

By logging into your account, you can view your deposit, withdrawal, and betting history at any time. Staying aware of your own gaming patterns is the first step toward responsible gaming.

Recognise the Signs of Problem Gambling

If any of the following signs are present in you or someone you know, consider seeking help.

You are spending more money than your set budget and regretting it afterwards.

You have a tendency to place more bets to recover lost money ("chasing losses").

You are prioritising gaming over family, friends, or work.

You are hiding your gaming activities from your family.

You find it difficult to stop gaming or feel mentally restless when you do.

You are using savings or money for daily expenses to place bets.

⚠️ Do not hesitate to seek help

If any of the above signs appear, contact hi31's 24/7 live chat or email. Our skilled support team will help you take the right steps confidentially. Remember — seeking help is a sign of strength, not weakness.

Email: [email protected]

Activate Limits and Protection Tools

Log into Your Account

Access your account from the hi31 Login page.

Open Account Settings

Click on the profile icon and go to the "Responsible Gaming" section.

Choose a Limit or Break

Choose from deposit limit, Time-Out, or self-exclusion — based on what you need.

Confirm

Confirm the changes. Decreasing a limit is immediate; increasing one takes 24 hours to take effect.

Age Verification and Parental Protection

hi31 ensures that only individuals aged 21 or above can create an account and play on our platform. The age verification process is mandatory during registration, and additional identity verification may be required if needed.

If there are children or teenagers in your home, we strongly advise:

  • Use parental control software on your computer or mobile device.
  • Never share your hi31 login password.
  • Always log out of your account after use.
  • Avoid using auto-fill or saving passwords on your device.

If you have any suspicion, let us know immediately via live chat — we will act quickly.

Support and Contact

Live Chat Support

Chat directly in Bangla 24/7. Log into hi31 and get support at any time using the chat button below.

Email Support

[email protected] — email us for any responsible gaming requests or questions.

Frequently Asked Questions About Responsible Gaming

After logging into your account, go to the "Responsible Gaming" section in your profile settings to find all tools including deposit limits, Time-Out, and self-exclusion. For any issues, contact us via live chat for assistance.

Self-exclusion is a serious protective measure. The account cannot be reactivated before the set period ends. To reactivate after the period expires, you must contact our support team and go through a review process.

Decreasing a deposit limit takes effect immediately. However, a request to increase the limit takes a minimum of 24 hours to come into effect. This waiting period gives you the opportunity to reconsider your decision.

Yes. If someone close to you is concerned about a gaming addiction, they can email us directly at [email protected]. Our team will assess the situation confidentially and take appropriate action.

A minimum age of 21 is required to create an account and play at hi31. Age verification is mandatory during registration. Account creation by minors is strictly prohibited.

In that case, contact hi31's live chat immediately and apply for a long-term or permanent self-exclusion. At the same time, consider seeking help from a mental health professional for expert guidance.

Enjoy hi31's Gaming World Safely

Play responsibly and have fun within your limits. Check our FAQ to learn more or start playing right away.

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